The Government of India, in its efforts to provide more responsive and citizen-friendly services to the public, has set up a Public Grievance Redress Machinery in each of its Ministries / Departments. A senior officer has been designated as Director of Grievances in each of these Ministries/Departments. The designated officer will generally be available for meeting complaints from 1000 hours to 1300 hours every wednesday. Complaints are advised to address their grievances to the designated officer. These officers have been vested with the powers to call for files / papers relating to public grievances in cases in which a decision is pending for more than three months and take a decision with the approval of the Secretary/Head of the Department of the Ministry/Department concerned.